Oonagh Hall
General Manager, Human Resources
The Trusts
Oonagh Hall is the General Manager, Human Resources for West Auckland Trust Services, a large community‑owned organisation operating across hospitality and retail. Oonagh leads the enterprise-wide people strategy, driving workforce capability, managing complex employment relations, strengthening health and safety performance, and shaping a positive, high-performing organisational culture. Oonagh works closely with boards and the executive leadership team to embed commercially focused, legally robust, and people‑centred HR practices that support safe operations and sustainable performance in complex operating environments.
SESSIONS
11.50
Panel: Designing People-Centric AI Experiences Across the Employee Lifecycle
Mapping where AI adds value and where human connection remains essential across key HR touchpoints
Ensuring AI-enabled processes uphold organisational values, cultural expectations and employee trust
Creating consistent, scalable and ethical AI practices that enhance the employee experience from hire to exit
Moderator: Oonagh Hall, General Manager, Human Resources, The Trusts
Panellists:
Ryan Ghisi, Head of People Operations, 2degrees
Billie Lawson, Learning and Development Manager, Vitaco
Syntia Leite, Head of HR APAC, Hunter Douglas
1:50
Case Study: Embedding AI into a Performance Management Plan | The Trusts
Tracking employee goals and objectives during their tenure with the company
Setting KPIs to measure performance management and skills development goals
Analysing performance insights generated by the AI tool to support fairer evaluations, targeted coaching and continuous improvement
Evaluating real‑time behavioural and performance trends to inform development conversations and leadership decision‑making
Oonagh Hall, General Manager, Human Resources, The Trusts