Madhumita Mazumdar
Executive General Manager Technology
Journey Beyond
Madhu is the Executive General Manager of Technology at Journey Beyond, where she is driving digital transformation across their experiential tourism portfolio. She leads initiatives in AI, enterprise systems and cybersecurity, helping scale personalised guest experiences while strengthening governance and security. Madhu is passionate about making AI practical, responsible and accessible for the tourism industry.
She’ll be sharing practical examples of AI initiatives delivered in Journey Beyond, lessons learnt from the initiatives, and simple ways tourism operators can start using AI to enhance guest experience and improve efficiency while protecting their data.
SESSIONS
9.00
International Keynote: Tracking the AI Journey Beyond Silos | How Responsible AI Is Transforming CX, Contact Centres & Workforce Productivity
Journey Beyond’s AI journey began in early 2024 under Madhumita’s leadership. She has been pivotal to their responsible AI adoption. In this keynote session, she will share how their AI adoption is tracking.
Shedding insights into how Journey Beyond is taking an organisation-wide approach in implementing AI
Sharing the wins Journey Beyond has experienced in streamlining its CX and contact centre operations through AI and automation
Providing insight into how Journey Beyond is enhancing its workforce productivity by empowering its employees, reducing administrative friction, and allowing its staff to deliver on personalised customer experiences
Madhumita Mazumdar, Executive General Manager Technology, Journey Beyond
11:50
Panel: Attraction and Retention of Skilled Employees in a Digital Era
Aligning business functions and workforce planning with the digital and AI skills available in the talent market
Understanding how to attract, onboard, and retain high-demand unicorn hires
Exploring how organisations can grow talent from within through upskilling, reskilling and clear development pathways
Panellists:
Himanshu Redhu, Head of Talent, Leadership, and Learning, Bupa
Madhumita Mazumdar, Executive General Manager Technology, Journey Beyond
Anna Liumaihetau Darling, General Manager People Experience, Sharesies
Kim Nicholas, General Manager HR - Talent Acquisition, Systems and Payroll, The Warehouse Group