Debbie MacDonald
General Manager – Organisational Development, Change and Communications
GPC Asia Pacific
Debbie MacDonald is a senior People, Culture and Capability leader with more than 20 years’ experience across Australia, New Zealand and the USA. She is deeply passionate about retail, where constant change and competitive pressure demand fresh thinking about leadership, capability and how work is delivered. Debbie has led large-scale leadership development, workforce capability and AI-enabled transformation initiatives, helping organisations adopt new technologies in practical, commercially focused and people-centred ways that enhance both customer and employee experience.
SESSIONS
11.10
Case Study: Redesigning CX Through Workforce Transformation Enabled by AI | GPC Asia Pacific
Sharing insights into GPC Asia Pacific’s unique AI adoption and implementation journey
Focusing on merging fast customer service with meaningful employee roles, ensuring AI supports rather than replaces staff
Setting in place tools to increase workforce digital fluency
Debbie MacDonald, General Manager – Organisational Development, Change and Communications, GPC Asia Pacific
3.45
Panel: The Collision of HR and Technology Teams in Preparing the Organisation for AI Readiness
Exploring how HR and technology teams align priorities, responsibilities and governance
Understanding how security, data protection, and risk management shape AI adoption and influence decisions across both functions
Diving into how the tech teams safeguard employee data from vulnerabilities
Identifying the cross-functional capabilities, communication channels, and decision frameworks needed to embed AI safely and effectively across the organisation
Katrina Benedetti Forastieri, Chief People Officer, Ravensdown
Katherine Jensen, Professional Teaching Fellow and PhD Researcher in Responsible AI Adoption, University of Auckland Business School
Paul Natac, Deputy Chief Executive Officer | Chief Information Officer, Provident Insurance